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Basic Information

1. Q: What is BLISS SHOP?

Ａ: BLISS SHOP is the e-commerce platform operated by ZEUS GROUP LIMITED, a diversified conglomerate with a focus on the tourism industry. BLISS SHOP offers a wide range of everyday household items, personal care products, and lifestyle accessories to customers around the world.

2. Q: Where is your store located?

Ａ: Bliss Shop is an online store, which means you can shop with us from anywhere. Our warehouse is located in Hong Kong and China.

3. Q: What are your business hours?

A: Since we are an online store, you can shop 24/7. Our customer service is available from 09:00 - 18:00 Monday through Friday (GMT+8).

Shopping and Orders

4. Q: How do I place an order?

A: Simply browse our online catalog, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details.

5. Q: What payment methods do you accept?

A: We accept payments through Visa, Mastercard, PayPal, Apple Pay, Shopify pay, etc...

6. Q: Is it safe to use my credit card on your website?

A: Yes, we use secure payment gateway and employ SSL encryption to protect your payment information.

7. Q: Can I change or cancel my order?

A: Changes and cancellations can be made, provided the order has not yet been processed. Please contact us as soon as possible.

8. Q: How long does it take to process and deliver my order?

A: Processing time is approximately 3 - 5 business days. Delivery times vary based on location and shipping method.

9. Q: Do you offer international shipping?

A: Yes, we ship to most countries worldwide. Shipping costs will be calculated at checkout.

10. Q: What is your return and refund policy?

A: We accept returns within 7 days of receipt of shipment with the quality issue. Items must be in new and unused condition. See our full policy for details.

Customer Service

11. Q: How can I contact your customer service team?

A: You can reach us via email, by phone, whatsapp, wechat, or through our online chat during business hours.

12. Q: I have a question about my order, who should I contact?

A: Please reach out to our customer service team, and they will be happy to assist you with any questions regarding your order.

13. Q: How can I track my order?

A: You can track your order using the tracking number provided in your shipping confirmation email.

14. Q: I'm having trouble using your website, what should I do?

A: If you're experiencing technical issues, please contact our customer service team for assistance.

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